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Chat - Schedules and suggestions

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Hi Folks,

I have an updated schedule and some Chat Moderation improvements I was hoping we could consider. I know I'm still fairly new at the Chatmod thing, so I hope this isn't taken as me trying to tell you all how to do your job - I'm not - its just some ideas I've had that I thought folk might find useful or helpful. Agent c 14:34, March 13, 2012 (UTC)

The Updated scheduleEdit

ScheduleEdit

I'd like to than the regular chat stars who contributed to the last page. Below you'll see the schedule as it is now. This schedule includes Myself, Miss Nic, 2Bears, Nemesis, Higgey, Scar and Yessie. It also includes Limmie, but I think your regular hours may have changed since I put in the numbers. If you're a regular "Star" in chat, and I don't have you, please drop me a line and I'll cheerfully add you in.

Screen Shot 2012-03-13 at 14.03.41

Last Updated: 1400 13/3/2012.

For those of you who didn't see the last one, a mod/admin is marked as a "1" if no caveat/qualifier has been placed on their stated regularity for that hour, or 0.5 if they have (this is how come you might see half a mod). Given regularity I think we should be looking at 2-3 "scheduled" moderators for any given block to account for the fact that none of these people have an official commitment (ie- they're not paid or contracted to be here, and may have other things that need doing), on the presumption that chat is regularly populated at that time - I have a suspicion there are some hours where there is regularly no users, and thus no need for moderators.

So the need at the moment seems to be "Daytime GMT" (6a-16p GMT)

For Reference: GMT is London time. Australian Eastern is GMT+10 (so 0000GMT is roughly 1000AEST); US Mountain is GMT-7 (so 0000GMT is 1700 the day before. If I've left your timezone out, please let me know (or add it yourself). For simplicity sake, I am pretending that daylight savings time doesn't exist.

Comments, Queries, and required updates on the scheduleEdit

SuggestionsEdit

Chat "Manager"Edit

My first suggestion is to appoint someone of at least Administrator rank as Chat "Manager". I see the role as basically organising the Chat Moderator force, and ensuring rules are applied fairly consistently and fairly, and to manage the chat load. This person would be responsible for:

  • Managing the "Schedule" of Chat moderators, and altering the community to any gaps in cover that need addressing.
  • Providing Feedback on Chat Moderator Nominations as to moderator cover requirements during the nominee's stated active periods.
  • Hearing ChatBan Appeals (this person would have a Shadow/Deputy to ensure the Manager is not a judge in his own case)
  • Making arrangements for Chat logs to be kept (like GhostAvatarBot already does - this in reality just means making sure it gets done should Gav stop for some reason.).
  • Providing guidance on rule application to Moderators as required.

Before anyone asks, No I'm not bucking for promotion, I think this really needs to be an existing admin and the position opened to community vote (with perhaps annual reconfimations to this position).

Comments/Queries on Chat "manager"Edit

I like this idea, but I don't think it's necessary for it to be an admin only position. Limmiegirl Lildeneb Talk! ♪ 23:49, March 13, 2012 (UTC)

Hmmm.... makes sense. But how do we choose a chat manager? The lead moderator? The admin who is in chat the most often? Yes Man defaultUser Avatar talk 08:05, March 14, 2012 (UTC)

I assume those interested can step forward, and then let people vote. Limmiegirl Lildeneb Talk! ♪ 10:55, March 14, 2012 (UTC)
I was thinking something similar Limmie but perhaps in reverse. We could allow mods/admins/BCs to nominate someone (or perhaps the general membership) and if they

consent they go in the ballot. Agent c 11:17, March 14, 2012 (UTC)

That sounds good, C. If we have a community vote for this, that should definitely be an option. Bacon-Man Talk to me goose! 11:29, March 14, 2012 (UTC)

I like this idea. But as Limmie said, I don't think it has to be an administrator. Chat-wise there are plenty of able moderators that can take this role. Perhaps we should see this discussed separately along with a poll for nominations etc. -ΣΔLet's talk! 18:34, March 14, 2012 (UTC)

I'm essentially in agreement with Limmie. Also, while we don't really need such an extra position right now, but I can imagine it being an interesting idea for when the masses start pouring in again with the next Fallout. I wonder who the community would be the most comfortable with taking over this position? We're going to need to be careful about not letting in too much bias. Dragon Skål! 18:32, March 15, 2012 (UTC)

Appeals ProcessEdit

Given some recent decisions that have generated some dissatisfaction from ban recipients (including a recipient of a ban from myself), I think it would be a good idea to clarify (or set) an "Appeals" process. At the moment there seems to be an ad-hoc process where a forum is started by one of the sides. I'd like to formally set this as a part of a greater process... My suggestion for this "Chain" of appeals is:

  • In the first instance, contact the admin/mod/etc who banned you asking for clarification on why a ban was placed, and stating your case in response.
  • If you are not satisfied with the response, if there is another Admin/Mod/etc currently in chat (and preferably was in chat at the time your ban was placed), contact them via talk page to mediate.
  • (If the previous suggestion is accepted), if still unhappy, contact the "Chat Manager" (or their Deputy) who will look at logs/screenshots and statements from both sides.
  • If still not satisfied with the situation a Forum can be opened for the community to consider the situation. The communities' decision is final.

Comments/Queries on AppealsEdit

This one isn't sitting well for me. I understand sometimes chat bans aren't always deserved; and in those instances there can be an exception. But if we go around telling people that they can set up forums and contact administrators whenever they've been banned, we'll have every troll setting up appeals to get back in chat. It happened to me once when I was a chat mod; I kickbanned a troll and they started a forum saying that I abused power and should be punished. It's unecessary hassle and I can see the concept being abused regularly. Yes Man defaultUser Avatar talk 08:02, March 14, 2012 (UTC) Ok, what if we delete the community thing and either leave it to the chat manager, or if we don't agree that but an admin / B/c? Agent c 11:26, March 14, 2012 (UTC)

What Yessie said. I have a bad feeling about this one... -ΣΔLet's talk! 18:35, March 14, 2012 (UTC)

I guess I sort of set up a basic system already to do this in my new ANB. Not really sure how this would work out, but we could always just run a couple trial sessions to gain an understanding whether this is necessary or not. Dragon Skål! 18:33, March 15, 2012 (UTC)

Ban MessagesEdit

At the moment there's a bit of variance in the messages that are issued when bans are placed in both tone and content, and if messages should be left at all; some contain a lot of information, some not so much; some users have also commented on this.

I was wondering how the community felt about standardising these - this could include a single set template used by all with moderator powers or allowing each moderator to have their own different template, but a set few "must include" items.

Comments/queries on Chat Ban MessagesEdit

I don't think there's any need for that, colorful messages have been a tradition and reflect the more lighthearted nature of the chat itself. I do think we should establish a minimum of what needs to be said though (informing the duration of the ban, that the banned person have to contact a mod to have the ban lifted, etc). Limmiegirl Lildeneb Talk! ♪ 23:41, March 13, 2012 (UTC)

I'm all for a standardised chat ban message. At CoD wiki, they also have a separate one for lag-related chat bans. And they have a public table-format page which lists chat bans, who banned them, the amount of time they were banned for, what they were banned for... you get the drill. Yes Man defaultUser Avatar talk 03:21, March 14, 2012 (UTC)

I also feel it's unnecessary apart from the basics, per Limmie's comment, that is duration, what to do afterwards, and for what reason. -ΣΔLet's talk! 18:37, March 14, 2012 (UTC)

I really like personalizing my ban messages. xD I say just leave it in individual hands to worry about. Dragon Skål! 18:34, March 15, 2012 (UTC)

What Leon said! I usually give enough information for them to know as to why they were banned so I don't think there is a big issue on this really NextTattoo"Even In Death May You Be Triumphant" 14:58, March 16, 2012 (UTC)

"out of hours" pageEdit

Lastly, for the times that there isnt a mod on, how about a centralised page for users to post screen caps to report issues. These could attract the attention of Wiki editing admins to alert them of a possible problem, or allow us to investigate issues after the fact...

Out of Hours CommentsEdit

Great idea, I support it fully. Limmiegirl Lildeneb Talk! ♪ 00:01, March 14, 2012 (UTC)

I like this idea. As long as everyone actually posts screenshots... Yes Man defaultUser Avatar talk

I'm a big fan of this one. -ΣΔLet's talk! 18:37, March 14, 2012 (UTC)

I don't see anything but good can benefit from this. I support this. Dragon Skål! 18:35, March 15, 2012 (UTC)

Agree with the above comments :) NextTattoo"Even In Death May You Be Triumphant" 14:58, March 16, 2012 (UTC)


Thanks again for your time everyone.

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